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TOPICS
  • Consumer Rights
  • Legal Documents
  • General FAQ
How do I start arbitration?
Arbitration begins when one party files a form with the selected arbitration organization. However, most companies include a notice requirement in their arbitration clause where the customer agrees to notify the company of his/her intent to seek arbitration. The notice typically requests personal information from the customer, such as date of birth, full name, and address, along with a brief description of the customer’s complaint and the type of relief you would like from the company. If your arbitration clause requires you to provide notice, and you elect to have Labaton Keller Sucharow LLP represent you, then we will work with you to complete this form and our firm will handle all communication and negotiations with the company.
Can I continue to use the product while my arbitration is pending?
You can continue to use the product while your arbitration claim is pending. Do not discuss your claim with anyone who is affiliated. Please notify us immediately if you receive any communications from the company about your claims or the arbitration.
How do I file a claim?
Click on one of the open cases to see if you qualify. Answer a few simple questions to start your claim. Sign the agreement to proceed further. Then register for the Client Portal to complete the steps for your claim.
Am I signing up for a class action?
No, this is not a class action lawsuit. Your individual arbitration claim will be decided on its own facts, which is why we ask for more information than is normally required when signing up for a class action settlement.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Why arbitration?
Many consumer agreements or services have mandatory arbitration provisions in their agreements and/or terms of use, along with class action waivers. You probably signed these agreements, such as with banks and credit card companies, even if you’ve never seen them or do not remember. They are also found in many online click-through agreements, such as travel, shopping, gaming, or entertainment sites. These clauses not only require you to arbitrate your claim, but to do so individually.
Do I have to appear in person for arbitration?
Most of the time, arbitration can be conducted either by telephone or through documents provided by you and the company.
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SUPPORT

Meet Our Client Support Team

Contact our Client Support Team at 866-389-6343 or arbitration@labaton.com.

Support team-Cynthia Nunez

Cynthia Nunez

Director of Operations – ADR

irina

Irina Chilaia

PRODUCT ANALYST

Support team-Bill Imperiale

Bill Imperiale

PRODUCT MANAGER

Support team-Catherine Maher

Catherine Maher

SENIOR CLIENT SUPPORT SPECIALIST

michael

Michael Carlton

CLIENT SUPPORT SPECIALIST

lks

John F. Conner

CLIENT SUPPORT SPECIALIST

Support team-Prem Koblall

Prem Koblall

CLIENT SUPPORT SPECIALIST

Support team-Nicollet Laframboise

Nicollet Laframboise

CLIENT SUPPORT SPECIALIST

lks

Brian Sohn

DATA ANALYST

lks

Robert Takesue

DATA ANALYST

lks

Allison Driskill

Intake Specialist

lks

Joseph Green

Intake Specialist

lks

Dina O’Reilly

Call Center Specialist

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